CUSTOMER CARE
Need help? Have Questions? Or just want to say Hi?
Please do not hesitate to contact us via email. We are here to help and will answer any queries you have.
Have any questions or concerns?
We’re always ready to help you!
Email us at
or
Fill in the form on the right and we will get a direct message from you!
RETURNS POLICY
All Digital Products (LUTS, PRESETS, CHECKLISTS and BUNDLES) are final sale due to the nature of the product. In addition, all NFT purchases are final sale due to Blockchain Technology so please make purchases with certainty. All Official Merch in the store have a 14 day return period if you are not happy with your order. Furthermore, any payments made using Crypto (Bitcoin) are also non-refundable. If for some reason we did refund, it would be in fiat and never crypto. If you have any issues or need any clarification please contact us directly at returnpolicy@jbinzala.xyz and we will respond within 7 days. Please note, you will need to pay for postage yourself if you decide to return an item.
FAQ
I WANT TO PAY WITH BITCOIN - HOW DO I DO THIS?
BITCOIN is accepted as tender in this store! You can follow instructions by CLICKING HERE to make payments and use Bitcoin to complete your purchase from this store! Please be aware, due to the nature of Blockchain, Bitcoin Payments are non-refundable. However, as incentive and a thanks for using the future technology of Crypto Assets, JBINZALA offers a 15% discount when paying with Bitcoin.
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DO YOU HAVE AN AFFILIATE PROGRAM?
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Yes we do!
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Are you an influencer or content creator? Would love to work with JBINZALA?
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APPLY NOW to become an affiliate where you can earn commission and join the JBINZALA family!
If you have any questions which are not answered on the application page, feel free to contact affiliates@jbinzala.xyz
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HOW LONG DO YOU TAKE TO DISPATCH MY ORDER?
After we receive an order and payment has cleared the delivery period will take approximately 2-14 days working days due to the fact all products in our range are custom created once an order has been made. We like to quality check and make sure everything is to our standard before we release it for the pleasure of the customer. There is an off chance it may take longer to dispatch.
Don't worry, we will communicate with you to let you know what is happening every step of the way for assurance and security.
DO YOU COVER IMPORT TAX / DUTY CHARGES ON YOUR SHIPPING?
No. If there are any duty fees, you will be liable for all duties or levies payable at any foreign port as a result of delivery.
Furthermore, this would mean you are not to be entitled to cancel your order once the item has been dispatched on the basis of unforeseen duties or levies.
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DO YOU PROVIDE WORLDWIDE SHIPPING?
Yes we provide delivery all over the world.
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PLEASE BE AWARE:
Our products have multiple different warehouses over the world so items can be shipped within the America, Europe, Asia, and Africa therefore dependant on where the item is sent from and dependant on your countries import tax policy you may be liable for import tax on goods.
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In the UK for example, goods are tax free if less than £135 of value.
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WHAT IS THE JBINZALA LOYALTY PROGRAM?
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Every purchase you make allows you to accumulate 1 point per £1 spent. 10 points gives you £1 off which you can redeem. Click here for your rewards page.
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CAUTION: PLEASE BE AWARE:
Do not apply the redemption code at checkout if you are not certain you will use it. Once a Redemption Code is applied, it is marked as USED even if you do not complete your purchase! Rewards will be lost in this scenario.
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CAN I CANCEL AN ITEM I HAVE JUST PURCHASED?
If you wish to cancel an item please contact customer care by using the form. If the item has already been dispatched you will be liable to pay for postage costs when returning the item. Refunds will be issued once the item has been received by us.
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HOW DO I TRACK MY ORDER
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To track your order please check your emails as you will receive dispatch information once your order has been dispatched.
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HOW MUCH IS THE SHIPPING COST?
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ALL SHIPPING IS FREE!!
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HOW DO I RETURN AN ITEM?
Please open a return on your order status page.
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For urgent inquiries please contact us on returnspolicy@jbinzala.xyz
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PLEASE BE AWARE:
We do not refund postage costs when sending an item back to us.
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I FEEL LIKE THE PRICE OF YOUR PRODUCTS HAVE CHANGED SINCE I WAS LAST ON YOUR WEBSITE?
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Our products sometimes get an update dependant on our suppliers pricing. Therefore, we may update our price to reflect the costs incurred to be able to operate.
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ARE THERE ANY OFFERS OR DISCOUNT CODES I CAN APPLY TO THE ORDER?
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Any offers and discount codes we have will be announced on our social media platforms so please follow us for the most up to date information! Right now we also offer 15% off total order value for making payments with Bitcoin. You can click here to find out more. In addition, we have a Loyalty Program which you can utilise to save further!
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DO YOU SELL GIFT CARDS?
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Yes we do, and there is no expiry on the Gift Cards.
Please click here to go onto the Gift Card page. You can use the Gift Cards at checkout!
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